Elite World Asia Hotel is located in Istanbul in the Marmara region, 500 m from Hilltown Shopping Centre and 12 km from Bosphorus Bridge.The property has a restaurant.
Decorated with state-of-art facilities,all rooms are equipped with air conditioning, a flat-screen TV with satellite channels, a kettle, a shower, free toiletries and a wardrobe. Rooms come with a private bathroom.
A buffet breakfast is served daily at the property.
At the hotel guests are welcome to take advantage of a sauna.
Around-the-clock assistance is available at the reception.
Hagia Sophia and Topkapi Palace are 13 km from Elite World Asia Hotel. Istanbul Sabiha Gokcen International Airport is 27.7 km away while Istanbul Airport is 69 km away.
In all common spaces, rooms and elevators, our measures are shared with guests and employees on digital or written document boards. Necessary information on hygiene is provided. The use of elevators is regulated and limited according to social distancing rules. The necessary warning and information signs are placed outside and inside the elevators. All the managers of all our hotels have received the necessary certificates by getting hygiene and cleaning training. Personal hygiene and cleaning are also included in these training sessions. The masks, gloves, hand disinfectants, common area disinfectants and cleaning materials that are used in the facility are TSE (Turkish Standards Institution) certified and approved by the Ministry of Health.
In the Covid-19 process, internal training sessions were prepared on hygiene and health issues and awareness was raised. In this process, information about communication and distance with guests as well as between colleagues is frequently reminded and the necessary warning mechanisms are constantly operated. The recruitment process in the hotels has been revised by adding a stage where the candidates must first meet the Covid-19 health criteria. During the recruitment process, a full-fledged health report, which particularly covers infectious diseases, is requested from the employees. Training and practices for guest and employee satisfaction are increased and continued.
Greetings and social interactions between employees such as handshaking, kissing, hugging are not allowed. It is ensured that washable aprons, which prioritize hygiene, are used particularly for the clothing of employees in food and beverage, housekeeping and kitchen. Arrangements such as floor markings, strips, barriers which are suitable for social distancing conditions have been made in the changing rooms-showers-toilets and common eating and resting areas of employees. These areas were cleaned and disinfected in accordance with the rules and such practices are continued on a regular basis. It was ensured that 50% of the shuttle vehicle capacity is dedicated for employee use. Employees do not get on the shuttles wearing working clothes and uniforms, and ensure that the necessary hygiene conditions are met while they get on and off the shuttles. Shuttle vehicles are disinfected and ventilated after use. It is constantly checked whether the employees apply the social distancing rules while they are at work.
Online platforms have been developed in order to continue our activities, particularly with our guests as well as our business partners, advisory companies, companies which identified a remote working concept, and such platforms have been installed on the work computers of employees who need to use them and made available. The necessary infrastructure was provided to the departments in order to ensure that meetings are held remotely to minimize the contact of employees within the organization.
Hotels question and constantly monitor the measures taken by third party product and service providers and their subcontractors within the scope of Covid-19. In this context, the criteria of measures that are requested by the hotels from third party product and service providers and their subcontractors under the Elite World Coronavirus Measures, are notified to them via service specifications. Alternative suppliers were evaluated. Considering our relevant operational processes and the level of exposure of stocks, suppliers that reduce operational efficiency are eliminated. It is ensured that persons such as suppliers, maintenance staff, drivers delivering goods, etc., who temporarily enter the departments where food products are procured and produced within the hotel, do not make any contact with the hotel employees, and perform their operations by following the social distancing rule and using protective equipment. The purchasing team conducts their business processes via teleconference or video conferencing. Purchases made by the purchasing department are preferred to be made from licensed suppliers for starters, and from packaged products with suitable features. Minimum cleaning limits have been set to ensure the continuity of the hygiene conditions of the hotels. Plans are made regularly to not experience any problems in the supply of the materials required by the employees, particularly with respect to Covid-19. Cleaning material stocks are routinely checked and strictly inspected to avoid any material deficiency. Guests are informed of the measures taken and the rules applied at the hotel during check-in. Hygiene kits are distributed to guests during check-in. Our kit products, which must be kept at our reception desks at all times during the Covid-19 period, are as follows. - Disinfectant or disinfectant wipes for surface cleaning. - Face/eye masks (separate or combined, face shield, glasses) - Disposable gloves - Disposable protective apron - Full length long sleeve coveralls - Red medical waste bag Department employees make sure that they wear masks and gloves during their work. Gloves are definitely disposed of and replaced with new ones after cash transactions
Masks and gloves are continuously distributed to the guests and employees, and masks, gloves and disinfectants are made available for everyone at the entrances of the hotel and in certain areas. The use of masks and gloves by employees, in particular, is frequently checked. The published Elite World Social Distancing Plan is being implemented and the necessary warning signs and information are provided. The Elite World Emergency Action Plan is available at the front office department, along with a contact list including EMERGENCY numbers and any necessary emergency equipment to be used in emergencies. The entire operation at the front office is planned in accordance with the social distancing rules. Floor marks are placed to arrange the necessary distances during check-ins and check-outs. Each guest is questioned when entering the hotel to identify if they traveled from any of the countries that is designated by the Ministry of Health as a risk group in the last 14 days. Guest check-ins are as mobile as possible and check-in transactions are carried out without any contact. Door keys, master cards, cabinet locks, which are frequently used and touched by guests and employees, are disinfected at the end of each use. The valet system operation has been revised and high-contact points such as the steering wheel, gear and doors are quickly cleaned with disinfectant products just before the vehicle is delivered to the guest. Bellboys take personal protective measures (gloves, masks, face shields, etc.) during baggage handling. While the guest luggage is carried to the room, they are carried as privately as possible. If it is not possible, care is taken not to place the luggage of more than one room in direct contact in the same luggage cart. Luggage transport vehicles are disinfected after each use. The cleaning and disinfection plan of the luggage room has been created and the activities performed are recorded.
We have put in place QR code applications to facilitate access to notifications and menus digitally. Department employees use personal protective equipment (disposable gloves and aprons, surgical masks) during work. The Elite World Social Distancing Plan is implemented. Social distances are marked at the entrances of all food and beverage centers, considering possible concentrations. Food and beverage areas where people may gather and wait, such as in front of the cashier and buffet are marked in accordance with the distance rule of at least 1 meter. The table layout has been arranged to include four people per 10 m2 . The arrangement includes 1.5 meters of distance between tables and 60 cm between chairs and ensures that each guest maintains a distance of at least 70 cm from others. The staff will disinfect room minibars daily and as required and strictly follow the necessary hygiene standards when refreshing them. Service equipment in the food and beverage areas is regularly disinfected. All materials that are offered for service are re-washed and disinfected again, even if they are not used.
The number of rooms per housekeeping employee is reduced for housekeepers to be able to thoroughly and effectively clean the rooms, and it is ensured that the hygiene rules in line with the Covid-19 period are applied. Disinfecting wipes are placed in each room for the personal use of guests. Arrangements have been made for disposable materials (shampoo, soap, shower cap, glasses, plates, cutlery etc.) to be used in the rooms. Housekeeping employees use disposable hygienic cloths and cleaning products during cleaning, and appropriate disinfection procedures are carried out for all materials that are used before the cleaning of the next room. The person who will clean the room wears gloves after washing his/her hands and cleaning is performed with gloves on. After each room cleaning, gloves are removed, hands are washed properly, and new gloves are worn before the cleaning of the next room. Employees who go to a room for cleaning ventilate the room before cleaning. The windows in the rooms and other closed areas remain open during the daily routine cleaning and the areas are ventilated for at least 1 hour after cleaning. After the rooms are vacated, they are left empty for at least 24 hours before they are used again. Clean air is provided 24 hours a day with our state-of-the-art ventilation systems and awning windows in rooms and common areas. The kettles and television and air conditioning remote controls in the rooms are disinfected after each guest leaves the room. Single-use hygiene packages are replaced. Care is taken to clean the surfaces that are frequently touched by hands such as door handles, batteries, handrails, frequently touched buttons, telephone handset, television and air conditioner remote controls, and toilets and sinks in common areas. For the cleaning of these areas, bleach (Sodium hypochlorite Cas No:7681-52-9) which is diluted at a rate of 1:100 or a chlorine tablet (according to product description) is used after they are cleaned with water and detergent. Potentially contaminated surfaces such as toilet, sink and bathroom are sprayed with 0.1% sodium hypochlorite (bleach) with water and then washed with clean water after waiting for 10 minutes. The textile (duvet cover, bed sheet, towel, etc.) products used by the guest are folded. During this process, whisking and shaking are not performed since they may cause dust and particle formation. Transfer trolleys used for clean and dirty laundry/textile are separated from each other and are regularly disinfected and recorded. After each shift, the laundry workers wear clean uniforms and protective overalls, and take a shower. Different linen groups are collected by being separated in designated transport trolleys or bags. In washing and drying processes, processes are carried out according to washing programs (pH, water hardness, temperature, water level, the period that the laundry contacts the detergent, machine filling rate, etc.). During the Covid-19 pandemic, textile products such as sheets and towels are washed in the washing machine with detergent at a temperature range of 60-90 degrees. In all facilities, temperature-measuring systems have been installed at the entrances and exits. This allows the entrances to be controlled and the guests and personnel with the risk of Covid-19 are not taken into the facilities. All closed areas are provided with plenty of ventilation/air circulation support. Even though Covid-19 is not transmitted by air, the proper ventilation of the environment and regular cleaning of the air filters will ensure that it is prevented from being transmitted from person to person through small droplets that are inhaled by the nose or mouth. All elevators are operational and crowded use is prevented. Alternative solutions are developed for areas where the guests can touch with their hands, and hand contact to the door handles, elevator buttons, sinks/taps are reduced. Employees entering the room for repairs and renovations are checked. After repairs, the general hygiene rules are followed and reported. The level of chlorine in the pool water is maintained between 1-3 ppm in open pools and between 1 and 1.5 ppm in closed pools. The levels are periodically recorded. The ventilation systems in the rooms are checked to confirm that they work properly. The filters of the air conditioners are cleaned and disinfected at regular intervals and such activities are recorded. It is ensured that regular maintenance and repairs are performed for air conditioners in accordance with the instructions of their manufacturers. The technical equipment (microphone, radio, telephone, monitor etc.) in the meeting rooms is regularly disinfected. The frequency of the laboratory tests of the in-hotel drinking water, tap water, and water used in the pool and spa areas have been increased and approval documents are obtained from authorized institutions.
All kitchen workers are provided with training on healthy and hygienic food and beverage preparation. Food and beverage preparation processes are regularly checked, inspected and recorded by the kitchen and hotel management, guided by the Elite World Food Safety Standards and Covid-19 measures. Our employees who work in the production and presentation phase, and have contact with food, wear personal protective equipment (disposable gloves and aprons, surgical masks, bonnets, shoe covers, etc.) during their work. Measures are taken to subject fruits, vegetables and salads to food disinfection before use. Chopping boards and knives and other tools that will be used for the preparation of raw and cooked food are separated from each other
Wellness & Spa units including Turkish bath, sauna and massage therapies will remain closed for a while. Some of our hotels will be providing massage sessions between certain hours in a controlled manner. The therapies will be offered in the garden cabanas if weather conditions allow. If the gyms are opened for service, a reservation system is applied to ensure their safe use, the number of people who will use them at the same time and the duration of their use are limited, and the usage areas and equipment are cleaned with suitable hygienic materials in accordance with standards after each use. In these areas, products such as soap, shampoo, and shower gel will be offered to our guests as single-use. The playgrounds and kids garden located in the open area will be providing services in line with the hygiene and health rules established by the Turkish Ministries of Culture and Tourism and Family, Labor and Social Services as part of the normalization procedures for Covid-19. Units such as kids clubs, game arena and playgrounds in the indoor area of our facilities will not be opened for a while. Adventure Park meets the necessary hygiene and social distancing rules while hosting guests for outdoor activities (trekking, treasure hunt, ATV). Employees use personal protective equipment (disposable gloves and aprons, surgical masks) during work. The Elite World Social Distancing Plan is implemented in the Health Center to maintain the social distance and reduce contact. The areas where the swimming pool, sun loungers and sitting areas are located have been reorganized, taking the necessary measures for the social distancing rules. The toilets, showers and changing rooms around the pool and beach are cleaned and disinfected at regular intervals, and the schedule prepared for control is signed and stored by the relevant personnel. Beach-pool towels are offered to guests by personnel in closed bags or packages. In order to maintain social distance, the daily usage capacities of our pools and massage parlors have been rearranged to prevent the overcrowding. Social distance signs and disinfectants are provided for the use of guests at the entrance of the gyms. The spaces between the sports equipment are arranged taking into account the social distance. All surfaces of sports equipment, handles and monitors, and the areas touched by guests, toilets, showers and changing rooms are regularly cleaned and disinfected, and such activities are recorded. The gyms are regularly ventilated. The measures taken and procedures implemented by the department managers are constantly checked, recorded and reported to Elite World CARE and the managers of the relevant processes. At the meeting halls, the seats have been so arranged to allow at least 1m distance between all guests. At the meeting halls, there are signs and warnings about keeping the social distance. At the meeting halls, spaces have been so demarcated to allow just one person per four square meters. This practice also applies for the meeting hall staff. No entries are allowed without a mask; guests without a mask are given one. At the entry to the meeting halls, hand disinfectants/antiseptics have been placed. At the meeting rooms, there are no decoration items, pieces of paper, pens, brochures etc. intended for common use. Food and beverages are served with single-use cutlery, glasses and closed bottles. Snacks are served in single-use packaging. Meeting halls are disinfected and cleaned daily and regularly ventilated.The Elite World Grand Istanbul Kucukyali Hotel is a hotel.
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