Elite World Asia Hotel is located in Istanbul in the Marmara region, 500 m from Hilltown Shopping Centre and 12 km from Bosphorus Bridge.The property has a restaurant.
Decorated with state-of-art facilities,all rooms are equipped with air conditioning, a flat-screen TV with satellite channels, a kettle, a shower, free toiletries and a wardrobe. Rooms come with a private bathroom.
A buffet breakfast is served daily at the property.
At the hotel guests are welcome to take advantage of a sauna.
Around-the-clock assistance is available at the reception.
Hagia Sophia and Topkapi Palace are 13 km from Elite World Asia Hotel. Istanbul Sabiha Gokcen International Airport is 27.7 km away while Istanbul Airport is 69 km away.
• In all common spaces, rooms and elevators, our measures are shared with guests and employees
on digital or written document boards. Necessary information on hygiene is provided.
• The use of elevators is regulated and limited according to social distancing rules. The
necessary warning and information signs are placed outside and inside the elevators.
• All the managers of all our hotels have received the necessary certificates by getting
hygiene and cleaning training. Personal hygiene and cleaning are also included in these
training sessions.
• The masks, gloves, hand disinfectants, common area disinfectants and cleaning materials
that are used in the facility are TSE (Turkish Standards Institution) certified and approved
by the Ministry of Health.
• In the Covid-19 process, internal training sessions were prepared on hygiene and health
issues and awareness was raised. In this process, information about communication
and distance with guests as well as between colleagues is frequently reminded and the
necessary warning mechanisms are constantly operated.
• The recruitment process in the hotels has been revised by adding a stage where the
candidates must first meet the Covid-19 health criteria.
• During the recruitment process, a full-fledged health report, which particularly covers
infectious diseases, is requested from the employees.
• Training and practices for guest and employee satisfaction are increased and continued.
• Greetings and social interactions between
employees such as handshaking, kissing,
hugging are not allowed.
• It is ensured that washable aprons, which
prioritize hygiene, are used particularly
for the clothing of employees in food and
beverage, housekeeping and kitchen.
• Arrangements such as floor markings,
strips, barriers which are suitable for social
distancing conditions have been made
in the changing rooms-showers-toilets
and common eating and resting areas of
employees. These areas were cleaned and
disinfected in accordance with the rules and
such practices are continued on a regular
basis.
• It was ensured that 50% of the shuttle vehicle
capacity is dedicated for employee use.
• Employees do not get on the shuttles
wearing working clothes and uniforms,
and ensure that the necessary hygiene
conditions are met while they get on and off
the shuttles. Shuttle vehicles are disinfected
and ventilated after use.
• It is constantly checked whether the employees apply the social distancing rules while
they are at work.
• Online platforms have been developed in order to continue our activities, particularly with
our guests as well as our business partners, advisory companies, companies which identified
a remote working concept, and such platforms have been installed on the work computers
of employees who need to use them and made available.
• The necessary infrastructure was provided to the departments in order to ensure that
meetings are held remotely to minimize the contact of employees within the organization.
• Hotels question and constantly monitor the measures taken by third party product and
service providers and their subcontractors within the scope of Covid-19. In this context, the
criteria of measures that are requested by the hotels from third party product and service
providers and their subcontractors under the Elite World Coronavirus Measures, are notified
to them via service specifications.
• Alternative suppliers were evaluated. Considering our relevant operational processes and
the level of exposure of stocks, suppliers that reduce operational efficiency are eliminated.
• It is ensured that persons such as suppliers,
maintenance staff, drivers delivering goods, etc.,
who temporarily enter the departments where
food products are procured and produced
within the hotel, do not make any contact
with the hotel employees, and perform their
operations by following the social distancing
rule and using protective equipment.
• The purchasing team conducts their business
processes via teleconference or video
conferencing.
• Purchases made by the purchasing department
are preferred to be made from licensed suppliers
for starters, and from packaged products with
suitable features.
• Minimum cleaning limits have been set to
ensure the continuity of the hygiene conditions of the hotels. Plans are made regularly to
not experience any problems in the supply of the materials required by the employees,
particularly with respect to Covid-19. Cleaning material stocks are routinely checked and
strictly inspected to avoid any material deficiency.
• Guests are informed of the measures taken and the rules applied at the hotel during
check-in. Hygiene kits are distributed to guests during check-in. Our kit products,
which must be kept at our reception desks at all times during the Covid-19 period,
are as follows.
- Disinfectant or disinfectant wipes for surface cleaning.
- Face/eye masks (separate or combined, face shield, glasses)
- Disposable gloves
- Disposable protective apron
- Full length long sleeve coveralls
- Red medical waste bag
• Department employees make sure that they wear masks and gloves during their work.
Gloves are definitely disposed of and replaced with new ones after cash transactions
• Masks and gloves are continuously
distributed to the guests and employees, and
masks, gloves and disinfectants are made
available for everyone at the entrances of the
hotel and in certain areas. The use of masks
and gloves by employees, in particular, is
frequently checked.
• The published Elite World Social Distancing
Plan is being implemented and the necessary
warning signs and information are provided.
• The Elite World Emergency Action Plan is
available at the front office department, along
with a contact list including “EMERGENCY”
numbers and any necessary emergency
equipment to be used in emergencies.
• The entire operation at the front office
is planned in accordance with the social
distancing rules. Floor marks are placed
to arrange the necessary distances during
check-ins and check-outs.
• Each guest is questioned when entering the
hotel to identify if they traveled from any of the
countries that is designated by the Ministry of
Health as a risk group in the last 14 days.
• Guest check-ins are as mobile as possible
and check-in transactions are carried out
without any contact.
• Door keys, master cards, cabinet locks, which are frequently used and touched by
guests and employees, are disinfected at the end of each use.
• The valet system operation has been revised and high-contact points such as the steering
wheel, gear and doors are quickly cleaned with disinfectant products just before the
vehicle is delivered to the guest.
• Bellboys take personal protective measures (gloves, masks, face shields, etc.) during
baggage handling.
• While the guest luggage is carried to the room, they are carried as privately as possible.
If it is not possible, care is taken not to place the luggage of more than one room in
direct contact in the same luggage cart.
• Luggage transport vehicles are disinfected after each use.
• The cleaning and disinfection plan of the luggage room has been created and the
activities performed are recorded.
• We have put in place QR code applications to facilitate access to notifications and menus digitally.
• Department employees use personal protective equipment (disposable gloves and
aprons, surgical masks) during work.
• The Elite World Social Distancing Plan is implemented. Social distances are marked at the
entrances of all food and beverage centers, considering possible concentrations. Food
and beverage areas where people may gather and wait, such as in front of the cashier and
buffet are marked in accordance with the distance rule of at least 1 meter.
• The table layout has been arranged to include four people per 10 m2
. The arrangement
includes 1.5 meters of distance between tables and 60 cm between chairs and ensures
that each guest maintains a distance of at least 70 cm from others.
• The staff will disinfect room minibars daily and as required and strictly follow the
necessary hygiene standards when refreshing them.
• Service equipment in the food and beverage areas is regularly disinfected. All materials
that are offered for service are re-washed and disinfected again, even if they are not used.
• The number of rooms per housekeeping employee is reduced for housekeepers to be
able to thoroughly and effectively clean the rooms, and it is ensured that the hygiene
rules in line with the Covid-19 period are applied.
• Disinfecting wipes are placed in each room for the personal use of guests.
• Arrangements have been made for disposable materials (shampoo, soap, shower cap,
glasses, plates, cutlery etc.) to be used in the rooms.
• Housekeeping employees use disposable
hygienic cloths and cleaning products during
cleaning, and appropriate disinfection
procedures are carried out for all materials that
are used before the cleaning of the next room.
• The person who will clean the room wears
gloves after washing his/her hands and
cleaning is performed with gloves on. After
each room cleaning, gloves are removed,
hands are washed properly, and new gloves
are worn before the cleaning of the next room.
• Employees who go to a room for cleaning
ventilate the room before cleaning. The
windows in the rooms and other closed areas
remain open during the daily routine cleaning
and the areas are ventilated for at least 1 hour
after cleaning.
• After the rooms are vacated, they are left
empty for at least 24 hours before they are
used again.
• Clean air is provided 24 hours a day with our
state-of-the-art ventilation systems and awning
windows in rooms and common areas.
• The kettles and television and air conditioning
remote controls in the rooms are disinfected
after each guest leaves the room. Single-use
hygiene packages are replaced.
• Care is taken to clean the surfaces that
are frequently touched by hands such as
door handles, batteries, handrails, frequently touched buttons, telephone handset,
television and air conditioner remote controls, and toilets and sinks in common areas.
For the cleaning of these areas, bleach (Sodium hypochlorite Cas No:7681-52-9) which
is diluted at a rate of 1:100 or a chlorine tablet (according to product description) is
used after they are cleaned with water and detergent.
• Potentially contaminated surfaces such as toilet, sink and bathroom are sprayed with
0.1% sodium hypochlorite (bleach) with water and then washed with clean water after
waiting for 10 minutes.
• The textile (duvet cover, bed sheet, towel, etc.) products used by the guest are folded.
During this process, whisking and shaking are not performed since they may cause
dust and particle formation.
• Transfer trolleys used for clean and dirty laundry/textile are separated from each other
and are regularly disinfected and recorded.
• After each shift, the laundry workers wear clean uniforms and protective overalls, and
take a shower.
• Different linen groups are collected by being separated in designated transport
trolleys or bags.
• In washing and drying processes, processes are carried out according to washing
programs (pH, water hardness, temperature, water level, the period that the laundry
contacts the detergent, machine filling rate, etc.). During the Covid-19 pandemic,
textile products such as sheets and towels are washed in the washing machine with
detergent at a temperature range of 60-90 degrees.
• In all facilities, temperature-measuring systems have been installed at the entrances
and exits. This allows the entrances to be controlled and the guests and personnel
with the risk of Covid-19 are not taken into the facilities.
• All closed areas are provided with plenty of ventilation/air circulation support. Even
though Covid-19 is not transmitted by air, the proper ventilation of the environment and
regular cleaning of the air filters will ensure that it is prevented from being transmitted
from person to person through small droplets that are inhaled by the nose or mouth.
• All elevators are operational and crowded use is prevented.
• Alternative solutions are developed for areas where the guests can touch with their
hands, and hand contact to the door handles, elevator buttons, sinks/taps are reduced.
• Employees entering the room for repairs and renovations are checked. After repairs,
the general hygiene rules are followed and reported.
• The level of chlorine in the pool water is
maintained between 1-3 ppm in open pools
and between 1 and 1.5 ppm in closed pools.
The levels are periodically recorded.
• The ventilation systems in the rooms are
checked to confirm that they work properly.
The filters of the air conditioners are cleaned
and disinfected at regular intervals and such
activities are recorded.
• It is ensured that regular maintenance and
repairs are performed for air conditioners
in accordance with the instructions of their
manufacturers.
• The technical equipment (microphone,
radio, telephone, monitor etc.) in the
meeting rooms is regularly disinfected.
• The frequency of the laboratory tests of the
in-hotel drinking water, tap water, and water
used in the pool and spa areas have been
increased and approval documents are
obtained from authorized institutions.
• All kitchen workers are provided with training on healthy and hygienic food and
beverage preparation. Food and beverage preparation processes are regularly
checked, inspected and recorded by the kitchen and hotel management, guided by
the Elite World Food Safety Standards and Covid-19 measures.
• Our employees who work in the production and presentation phase, and have contact
with food, wear personal protective equipment (disposable gloves and aprons, surgical
masks, bonnets, shoe covers, etc.) during their work.
• Measures are taken to subject fruits, vegetables and salads to food disinfection before
use.
• Chopping boards and knives and other tools that will be used for the preparation of
raw and cooked food are separated from each other
• Wellness & Spa units including Turkish bath, sauna and massage therapies will remain
closed for a while. Some of our hotels will be providing massage sessions between
certain hours in a controlled manner. The therapies will be offered in the garden
cabanas if weather conditions allow.
• If the gyms are opened for service, a reservation system is applied to ensure their safe
use, the number of people who will use them at the same time and the duration of their
use are limited, and the usage areas and equipment are cleaned with suitable hygienic
materials in accordance with standards after each use. In these areas, products such as
soap, shampoo, and shower gel will be offered to our guests as single-use.
• The playgrounds and kids garden located in the open area will be providing services
in line with the hygiene and health rules established by the Turkish Ministries of
Culture and Tourism and Family, Labor and Social Services as part of the normalization
procedures for Covid-19.
• Units such as kids clubs, game arena and playgrounds in the indoor area of our facilities
will not be opened for a while.
• Adventure Park meets the necessary hygiene
and social distancing rules while hosting
guests for outdoor activities (trekking, treasure
hunt, ATV).
• Employees use personal protective
equipment (disposable gloves and aprons,
surgical masks) during work.
• The Elite World Social Distancing Plan is
implemented in the Health Center to maintain
the social distance and reduce contact.
• The areas where the swimming pool, sun
loungers and sitting areas are located have
been reorganized, taking the necessary
measures for the social distancing rules.
• The toilets, showers and changing rooms
around the pool and beach are cleaned
and disinfected at regular intervals, and the
schedule prepared for control is signed and
stored by the relevant personnel.
• Beach-pool towels are offered to guests by
personnel in closed bags or packages.
• In order to maintain social distance, the daily
usage capacities of our pools and massage
parlors have been rearranged to prevent the
overcrowding.
• Social distance signs and disinfectants are
provided for the use of guests at the entrance
of the gyms.
• The spaces between the sports equipment are arranged taking into account the social
distance.
• All surfaces of sports equipment, handles and monitors, and the areas touched by
guests, toilets, showers and changing rooms are regularly cleaned and disinfected,
and such activities are recorded.
• The gyms are regularly ventilated.
• The measures taken and procedures implemented by the department managers are
constantly checked, recorded and reported to Elite World CARE and the managers of
the relevant processes.
• At the meeting halls, the seats have been so arranged to allow at least 1m distance
between all guests.
• At the meeting halls, there are signs and warnings about keeping the social distance.
• At the meeting halls, spaces have been so demarcated to allow just one person per
four square meters. This practice also applies for the meeting hall staff.
• No entries are allowed without a mask; guests without a mask are given one.
• At the entry to the meeting halls, hand disinfectants/antiseptics have been placed.
• At the meeting rooms, there are no decoration items, pieces of paper, pens, brochures
etc. intended for common use.
• Food and beverages are served with single-use cutlery, glasses and closed bottles.
• Snacks are served in single-use packaging.
• Meeting halls are disinfected and cleaned daily and regularly ventilated.The Elite World Grand Istanbul Kucukyali Hotel is a hotel.
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